The biggest improvement is our office. Our current office is an approximately 15
year old modular office.
It will be taken off our property Wednesday, December 20th if all goes
as planned. We are getting a new modular
office that will be going back in the same location. However, the way things worked out it will
not be simultaneously as planned. Our
new office has been delayed to the last week of the month. What does that mean for you? That means our office will not be operating
from our current location, nor will there be a drop box to drop payments. During the absence of an office on-site we
will have to do appointment only business on-site. You can still call in and make payments using
your checking account number or your credit card. The beauty of web based software is it works
anywhere so we will be working from home.
We will be on-site daily doing our normal drive through of the property
making sure everything is good. This
will just be the situation for about a week to ten days.
Another improvement is we are changing software
companies. We will no longer be a U-Haul
affiliate nor using their software. We
know for some it is convenient having truck rentals on-site, however there
are two or three dealers within 5 miles, give or take, from our location. Our new software will roll out in January and
it is very customer friendly as well as a great improvement for us. We have been
testing it during the month of December and are very pleased. We will update you with instructions so you can access your account to update your information or to pay
on-line.
We do apologize for any inconveniences you may experience
over the next couple of weeks during our office transition but are super
excited about our new office and software change. We pray you all have a very merry Christmas
and blessed New Year!
Kindest Regards,
Pat & Tresa